ONE STOP TRAVEL 2 AIR PROMOTION
FREQUENTLY ASKED QUESTIONS
Q. Can you please explain this offer in simple terms?
A: Purchaser of this voucher entitles you to 2 round-trip air tickets from participating departure airports when you purchase accommodations for the minimum number of nights required for your desired departure/destination. Accommodations must be purchased directly from One Stop Travel at the rates quoted for your desired destination.
Q: We are thinking of traveling on a specific date. Can you tell us if this is available?
A: Accommodations and flights under this offer are booked on a first come first serve, space available basis. 45 day advance travel date notice is required. We are unable to guarantee specific date availability prior to voucher purchaser. Year round availability under this offer is very good. Most major holidays and special events are unavailable (especially the weeks before and after Christmas and Easter).
Q: What departure cities are available with this voucher?
A: For a list of departure airports, visit the website of your particular destination which can be found on the deal site. Click on hotels and it will take you to departure cities and required stay and hotel prices.
Q. What types of properties are Used?
A: We offer 3, 4, and 5 star properties with brands like Hyatt, Hilton, Sheraton and more. To view complete list, go to the website of your destination.
Q. How many night's accommodations do we have to book (minimum stay required)?
A: The minimum nightly accommodations required are based on your departure airport with the average stay between four and seven nights.
Q: Can we depart from one airport and return from another?
A: We will be happy to arrange this for you. If there is an increase in the fare they may be a slight surcharge.
Q: Do we have to stay all nights consecutive at the hotel?
A: No, if you want to break up the stay, we will be happy to assist you.
Q. What will the total cost of my accommodations be?
A To calculate estimated cost, take the minimum nightly accommodations required and multiply that by the nightly rate of the hotel or resort available via this offer. Or, use the online calculator at the website of your destination.
Q. Do I have to send any money in advance with my reservation form?
A: No, once, we receive your request you will receive a confirmation detailing your reservation along with the payment terms. Normally, a non-refundable deposit will be required if your reservation is booked more than 60 days in advance. The non-refundable deposit will range from $150 to $600 per person based on your destination with balance required 30 days prior to your travel date. If the reservations are booked under 60 days full payment will be required within seven (7) days.
Q. Is the deposit refundable?
A: Your deposit is non-refundable and applied to the total travel balance.
Q. What airlines are used?
A: All major carriers such as Delta, American Airlines, US Airway, Jet Blue, Aeromexico and more.
Q. Is there a catch?
A: That depends on what you call "a catch." To receive your round trip airline tickets you must purchase the hotel accommodations through our Travel Agency (One Stop Travel) providing you with then airfare and pay for the air and hotel taxes.
Q. Are the hotel and resort rates inflated?
A: No, these rates are the published retail rates. They are the same rates the travel agents receive and use in their travel directories. If the hotel or resort are running a promotion they will pass that saving on to us in most cases.
Q. How much will the taxes be?
A: Taxes are not included and vary based on the vacation booked (accommodations taxes can run approximately 15% but vary and are not controlled by One Stop Travel). Airline fees and taxes are set by each airline in accordance with FAA regulations and will be quoted at the time of ticketing, we cannot quote in advance of purchase or travel request submission.
Q. Can I give the travel package to someone else?
A: Yes, it is fully transferable prior to making a reservation.
Q. Can I bring the kids?
A: Yes, most hotels will take up to children under age 16 at no extra charge, except for the all-inclusive offers. We can quote the extra person charge for the all-inclusive resorts. We can help in booking their airfare also. Most airlines allow children under 2 to fly without charge if riding in the seat with you.
Q. Are there any black-out dates?
A: Most major holidays and special events are not available for many destinations. Minimal blackout dates, depending on location and dates the weeks before and after Christmas and Easter are not available.
Q. Can my voucher be extended?
A: Yes, based on the circumstances, we would be happy to extend any voucher as long as you provide an active voucher number.
Q. Can you book the airline tickets for our travel companions that are not participating in the program?
A: Yes, we are a full service travel agency. We can book everything from car rental to sightseeing tours.
Q. When do my airline tickets arrive?
A: Your "e"tickets will arrive in the form of an itinerary along with your other travel documents approximately 2-3 weeks prior to your departure date.
Q. Do I have to attend some type of presentation as part of this offer?
A: Absolutely Not.
Q. Can I stay longer at my desired destination if I purchase the minimum number of nights?
If your don’t see your questions answered here, please email us at email@example.com or call us at 321-200-0133 between 9:00am to 5:00pm EST Monday-Friday.